- #WHAT HAPPENS WHEN MACRIUM REFLECT TRIAL LICENSE EXPIRES UPGRADE#
- #WHAT HAPPENS WHEN MACRIUM REFLECT TRIAL LICENSE EXPIRES FULL#
- #WHAT HAPPENS WHEN MACRIUM REFLECT TRIAL LICENSE EXPIRES LICENSE#
- #WHAT HAPPENS WHEN MACRIUM REFLECT TRIAL LICENSE EXPIRES PLUS#
Do you offer email and Forum support for the Free Edition? But Premium support offers benefits that can be key when a disaster strikes: It offers the option of receiving Telephone Support, having Case Priority, 24x7 coverage and a typical response time of 12 hours instead of 24 hours.
#WHAT HAPPENS WHEN MACRIUM REFLECT TRIAL LICENSE EXPIRES UPGRADE#
What are the big differences between standard and premium support?īoth offer access to the Support Forum, KnowledgeBase, Upgrade Protection and remote support via email.
#WHAT HAPPENS WHEN MACRIUM REFLECT TRIAL LICENSE EXPIRES FULL#
NB: 30-Day Trial users (of any edition) receive email support and we will answer any questions while evaluating our software for the full 30 days of the trial.
#WHAT HAPPENS WHEN MACRIUM REFLECT TRIAL LICENSE EXPIRES LICENSE#
With the Home Edition, Essentials support cannot be renewed after 12 months unless a new license is purchased. It also allows you to get Major updates for free. Workstation licences have Standard Support and Maintenance that can be upgraded to Premium 24x7 Support, and is renewable as an optional fee each year. Workstation licenses include eligibility for support when using Reflect in a business environment, which is explicitly NOT supported for users of the Home edition. What is the difference between the Macrium Reflect Home Essentials Support and Macrium Reflect Standard Support? Major upgrades (for example v7 to v8) are chargeable but with an upgrade discount - usually around 40% to 50% off the price of a new license. Minor updates (for example v7.1 to v7.2) are free. Does Home Essentials support include upgrades? Many problems can be solved by finding solutions within the Forum, KnowledgeBase (KB) Tutorials, Help Tutorials and YouTube videos these are instant solutions rather than having to wait for Macrium Support to respond (usually within 24 hours during weekdays).Īfter the year of Home Essentials ends you will still have full and permanent access to our active and helpful customer forum and KnowledgeBase. Macrium Home Essentials Support includes access to support via email, our KnowledgeBase and our customer forum. When you purchase Macrium Reflect Home Edition, Macrium Home Essentials Support is provided free for one year. What does Home Essentials support include? We also offer a Premium Support option which includes priority response and telephone support.īoth Standard and Premium Support include Upgrade Protection, so Minor updates (for example v7.1 to v7.2) and Major upgrades (for example v7 to v8) are free while the subscription is current. Standard Support includes access to support via email, our KnowledgeBase and our customer forum.
#WHAT HAPPENS WHEN MACRIUM REFLECT TRIAL LICENSE EXPIRES PLUS#
Macrium Reflect business editions (Workstation, Server, and Server Plus for Exchange and SQL), all include 12 months free Standard Support & Maintenance included in the purchase of each license, which is renewable for subsequent years. Macrium Support & Maintenance What does Standard support include? This week we explain how support works and how its renewal may affect your licence. Leave a comment if you have suggestions for our next publication. In this thread of #BackupFAQ blog post you can find answer to common questions we receive from our customers, where we explain all you need to know about Macrium Software, our Products and the Backup industry.
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